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Testimonials


Corey Kaster handles all of my insurance needs for my business and for me personally. He really looks after me and my best interests in making sure he’s finding me the best rates for my insurance. I love working with his agency because everyone there is friendly and they are proactive in scheduling my insurance reviews. I never heard from my old insurance company at all!


I'm moving from California to Oregon and I had to change my insurance. I have to meet certain requirements for my job. Julie Swelland was my contact and she was absolutely wonderful. She answered all my questions and put me at ease. She was able to not only match but beat my current insurance premium. Very happy with Insurance Masters NW here in Portland!


Thanks, again, for all the wonderful work you have done for Erin and me.  You have been a steady point of reference during recent difficult and uncertain times for us relating to our cars and insurance.  Erin and I are just thrilled and excited with the news of the recent risk assessment.  I had been at the dentist yesterday afternoon for some work to be done and was a bit preoccupied and distracted to convey accurately to you how pleased and grateful we are.  The difference in costs is HUGE for us in our retirements.  We haven't stopped doing our happy dance.  Been a very long, long time since I danced all night for any reason.  Ha Ha Ha


Again, thanks so much and I so hope that Corey. I appreciate you and your work.

After I talked to you yesterday,  you had me thinking. I love and appreciate that you did not try to sell me anything that wasn't needed. (Like most people) I like that you actually listened to my cost concerns. Bottom line - yes,  it may cost more than the other companies,  but you helpful words reminded me that I'm much more than a dollar sign.  So I'm staying put with my current policies and giving you my home owners too.  Thanks for being the kind ear to settle my nerves during this stressful time.  Your (you) are very much appreciated not only for services,  but as a person.  Thank you so much for helping me. And thank you, thank you, thank you for NOT selling me crap I don't want/need or trying to talk me into more than I can financially handle. You are amazing at what you do. 


The first sign of a reliable, solid insurance agent and agency is the responsiveness to inquiries.  The service that Julie S in Corey Kaster's office has provided has been warm, prompt, and educational.  I am an insurance agent myself and I want to work with agents who work with similar ethics and values as I do.  Corey's team seems to value their clients and they aim to work to find the most appropriate and cost-effective policies to meet the needs of their clients. 


My family and I recently moved to Oregon and need to bundle our renters & auto policies.  I am very confident that we found the best plans to fit our needs, thanks to Julie.

Thank you!

Erin F.


In addition to being a great guy, Corey Kaster is a great insurance agent. Whenever I have a client working with Corey I know they are being well cared for. Corey and his team are fast, responsive, caring and diligent. As a mortgage broker, I often need to get insurance information and a binder from Corey quickly. They are always able to respond to us in a timely manner. This helps us ensure our clients close on their house on time. I can’t say enough about how much I appreciate their communication, professionalism and responsiveness.


Steph 

Corey, I want to thank you for spending so much time with us last night.  We realize that we are ridiculously thorough, and you were beyond gracious with us.

Julie, I want to thank you for all of the legwork you did in figuring out the childcare endorsement.  That was a major concern for us.

Your superb  professionalism has heavily influenced  my decision when considering Insurance Masters NW. 


Due to our limited understanding of our insurance coverage, Matty and I had been feeling worried that we were on shaky ground in a couple of areas.  All of the time and effort that you both put in to answering our questions has led to us feeling much greater peace of mind.  Thank-you!

- Amanda


Your claims service deserves four stars and two thumbs up. Every aspect of the
service we received was outstanding. Timing, expert action, Perfect!……and this comes from an old claims manager.

Judge Robert E Jones


Thanks so much for all the help and support you have given to Erin and me. My parents and I have been with Farmer’s Insurance since the early to mid 1950′s. You are part of a group of people who have been the reason we have always liked Farmer’s.

Take care!

Jim


What do you like best about your agent and agency? Good service

Why is this important to you? Good service makes everything easier when there’s questions or issues.


If you’d like to send a message to our agent, you may do so here.

Can we share your feedback with others? Yes


Afternoon Corey,

You’re an impressive insurance man. I’ll certainly pass on your info to anyone looking for insurance.

Ryushin


Thanks so much for organizing the change in home/renter’s insurance at such

short notice…. you really do ROCK

Cheers

Peta


I just wanted to thank you for being such a great agent to me over the last several years. You were the first person I met when I moved here, and you set me up with another great friend and musician. I hate dealing with all the paperwork and issues with buying/selling a car, or with accidents and you have always made it easy.

Dani T.


My opinion. I love you! Thanks for all of what you have done for us!

Ray J


Thank-you, Corey. You guys rock, as usual!

–Ben


What do you like best about your agent and agency? Good service

Why is this important to you? Hard to find good service nowadays. These folks deliver.


If you’d like to send a message to our agent, you may do so here.

Your name (completely optional): Marcella M. 

Can we share your feedback with others? Yes


What do you like best about your agent and agency? I feel like they care about me

Why is this important to you? Feeling respected and cared for in terms of financial health is important. Corey definitely delivers this while sharing his knowledge and providing quality professional service.


If you’d like to send a message to our agent, you may do so here. I enjoyed meeting Axe at our consultation! Interacting with such a lovable companion in your office creates a homey atmosphere.


What do you like best about your agent and agency? Good service

Why is this important to you? It’s intrinsically important

What do you like best about your agent and agency? I feel like they care about me

Why is this important to you? I know that I can always rely on Corey to help me have the best coverage that I need.

If you’d like to send a message to our agent, you may do so here.

Your name: Sean 

Can we share your feedback with others? Yes

What do you like best about your agent and agency? Good service

What do you like best about your agent and agency? Good service

Why is this important to you? I’ve received poor service from other agents in the past. Corey Kaster has taken great care of us!

If you’d like to send a message to our agent, you may do so here. Thank you Corey Kaster for taking care of our issues so quickly! I am so happy we made the switch to your office

Your name (completely optional): Lori briece

Can we share your feedback with others? Yes


Hello Corey,

[Will you take just a few minutes, reply to this e-mail and tell me why you chose Insurance Masters NW and why other people should, too?} The reason was very simple: your price was a fair bit lower than what we had been paying, and your company was very easy & pleasant to deal with.

We’re happy customers!

Roger


Corey, you are the man. Thanks so much for the timely response!

What do you like best about your agent and agency? Good service

Why is this important to you? I’m a busy guy, Corey had great follow up and patience.

What do you like best about your agent and agency? I feel like they care about me

Why is this important to you? Someone to talk to when I have a question, or need some assistance.


If you’d like to send a message to our agent, you may do so here. Corey Kaster has been a great agent. He has always been quick to answer questions and get all of our insurance needs taken are of. I would recommend him to anyone looking for insurance.

Your name (completely optional): Ben R.

Can we share your feedback with others? Yes

What do you like best about your agent and agency? I feel like they care about me

What do you like best about your agent and agency? I feel like they care about me

Why is this important to you? I need someone to care, and Insurance Masters Cares

What is important to you? we need everything fast. You were awesome at providing great fast service

If you’d like to send a message to our agent, you may do so here.

Thanks Corey! Leah and Tim are in good hands.


Your name: Tera J.

What do you like best about your agent and agency? I feel like they care about me

Why is this important to you? Because when an accident happens I know I am supported and my best interests are being taken care of. This gives me peace of mind and the friendly family feel makes it that much better!

If you’d like to send a message to our agent, you may do so here. Corey Kaster is always working hard to go the extra mile to ensure that his customers are well taken care of, supported with warmth, compassion, friendly personal service, treated like a real person, and supported with thoughtful reminders, tips to be safer, holiday celebrations and specials. With the family feel of support, this agent gives me the peace of mind that my best interests are being taken into consideration and to me that is exceptional service.


Your name (completely optional): Gino Majalca

You are the best. Thanks for taking care of that quickly.

DennySent from my iPad

To whom it may concern:

I am writing to express my extreme pleasure regarding my recent claim. On July 19, 2011, I was involved in a hit and run. My Farmer’s representative, Corey Kaster, responded quickly and efficiently to process my paperwork and to get my vehicle back to working order.

He recommended Makin’s Auto Body in East Vancouver to do the repairs on my car. Everyone there, from Grace at the front desk to Jake the rep who assisted me at the end were very courteous and helpful. But my rep, Hector Santana, the one I worked with the most, made the entire process painless and easy. He arranged everything quickly and proficiently. A rental car was provided for me when it was determined that it would take more than a day to make the repairs. Hector kept in contact with me every step of the way.

I can not express how pleased I am about how well this situation and the following work was cared for and executed. Both Corey and Hector are great assets to their companies. It was wonderful to be able to benefit from the relation that Farmer’s has with Mackin’s.

Thank you again to everyone,

Gary A Meyer

Advanced Clinical Hypnotherapist

MindSet Hypnosis, LLC


What do you like best about your agent and agency? Good service

Why is this important to you? questions need to be answered clearly and in a timely manner

What do you like best about your agent and agency? Good service

Why is this important to you? Efficiency

If you’d like to send a message to our agent, you may do so here. - Precise and quick!

What do you like best about your agent and agency? Good service

Why is this important to you? They are local and they are real people. My last agency went corporate with only internet and phone contact, which caused huge problems for me that I am still trying to fix.

If you’d like to send a message to our agent, you may do so here. For this survey I would like to check ALL of the options: Good service – I feel like they care about me – I feel well protected – They’re courteous – and Good prices. (Though on the last one it mostly comes down to you get what you pay for.) Best of all – this is a LOCAL company and THAT makes all the difference to me.


Your name (completely optional): Brian Smith

What do you like best about your agent and agency? Good service

Why is this important to you? I am very busy and I need to have someone take care of my needs in a quick and efficient manner.

If you’d like to send a message to our agent, you may do so here.

Your name (completely optional): Mark Swenson

What do you like best about your agent and agency? Good prices

Why is this important to you? Good coverage at competitive prices.

Your name (completely optional): Vincent Saulino


Hello

Well I have to say I went with Insurance Masters NW because of the savings and how easy Insurance Masters made it for us to change over our policy. Plus the fact that the customer service that we got was AMAZING and I felt very comfortable with the change over process.

Corey made it so easy and made me feel comfortable with his extended knowledge in the business and the fact that you can see he loves what he does. It totally shows in the service I received and it continues on to this day.

Thank you

Richard Codanti, Owner, Bella Casa

What do you like best about your agent and agency? Good service

Why is this important to you? I like experts I can turn to who are friendly, knowledgeable, timely in their response and delivery of service who are always ‘there’ for me as a customer with good avice and doing their best to get me the best deal that meets my needs. Corey completely fits this bill for me.

If you’d like to send a message to your agent, you may do so here. Corey I am truly grateful you handle all my insurance stuff. Knowing you handle this for me I have no worries and concerns and know that you will notify me with updates affecting insurance for my home and investments. Thanks for being so cheerful and feindly with it too!

Your name (completely optional): Britt Woessner

We chose Masters NW as our insurance company to purchase auto and home insurance because of it’s competitive premiums and service. We also like the idea that our agent is local and not an 800 number.

Vincent and Biefke Vos Saulino

Corey, thank you for setting up the new policy. I appreciate your expertise and efficiancy.

- Patti


What do you like best about your agent and agency? I feel like they care about me

Why is this important to you? Corey is the best we use him at my work great customer service

Your name (completely optional): DREW BROWN

Safeco dropped us after minor claims that I ASKED my agent if I should file or just let go. He said “Sure.” Next year they threatened to not renew. We did get renewed after they got a taste of my wrath. But who needs that crap?

Now, we have an Insurance Master. And no worries…

You know me. I am a complainer but I am also fair in that I make it a point to recognize great service. You have served not just me but my family – and others whom I know – with exceptional caring and honesty.

- Chris Reed

I know of a couple that had their home owner’s with SF for 28 years. At that point, they had to put in for a small claim and were subsequently cancelled.

On the other hand, we have had our home owner’s with Farmer’s since 2006 and had to put in for a $13,500+ claim this past June. While our premium did go up a little bit, we were treated incredibly well and the whole claims process was a piece of cake. (And I say this after having to replace the majority of my downstairs flooring while living with my husband, 3 kids and 2 dogs!)

You provide a wonderful service . Keep up the good work.

Simone

Corey,

Thanks for the quick reply. I’ll contact Greg tomorrow. I definitely need a new windshield.

You’re the best!

Dana

I appreciate your thoroughness in reviewing the insurance I presently carry and the new coverage I will have with you/Farmer’s. Your demeanor is very professional albeit light-hearted and patient. I look forward to our professional relationship, feel comfortable calling on you when necessary but hope it will be infrequent.

Namaste’,

Patricia

Hi Corey,

We chose Insurance Masters NW because you are clearly knowledgeable and also excellent at explaining the world of insurance. Your office is actually a bit of a drive for us, but we went with you anyway because we like feeling that we can trust and rely on the person handling our insurance. Thank-you!

Hope you’re well.

Amanda McDermott


We all can sympathsize with the experience of calling a customer service number, only to wait in a confusing phone tree for the next hour. All while just hoping that eventually we will talk to a real live person that has answer and solutions to our problems.

That’s why I refer everyone I know to my friendly insurance agent, Corey Kaster. Whether it be his convenient office in the heart of the Mississippi District, or a quick phone call that doesn’t require me dialing “0” for operator, I know I will always get a cheerful voice and a talented insurance agent!

Oh, and did I mention I won a free Ipad last month for simply referring a friend?!?

-Gavin Leisek

you are the best!

thanks,

Bridget Bayer

“It has been my pleasure to know Corey Kaster for a number of years. He is personable, courteous, friendly and definitely understands the importance of building relationships with people. As an insurance agent, he is just as interested in helping and educating people about their coverage needs as he is in writing their policies. Insurance can be a confusing entity; Corey takes the time to make sure all questions are answered and to follow through and up on those details that can make the difference. Having experienced the need to submit a claim for water damage last summer, I am incredibly impressed with how well Farmer’s took care of us and what an easy process it was. Corey stayed in touch the entire time; he is a true professional.”

Service Category: Insurance Agent

Year first hired: 2003

Top Qualities: Personable, Expert, High Integrity

- Jodi B.

What do you like best about your agent and agency? Good service

Why is this important to you? Timely and patient response

If you’d like to send a message to our agent, you may do so here. Corey Kaster is awesome! I love working w/ him!

Your name: Krissy Troutman

What do you like best about your agent and agency? They’re courteous

Why is this important to you? It’s nice to speak to a human being when I call their office.

I am your costumer for a reason and that is you’ve done well in taking care of me.

cheers

Zeni – What do you like best about your agent and agency? Good service

Why is this important to you?

If you’d like to send a message to our agent, you may do so here. (Of course, testimonials are always welcome.) I wouldn’t hesitate to recommend you to handle any kind of insurance need. You are knowledgable, a great interviewer, well-organized, helpful and very friendly. Your placement in the Q Center is a testament to your commitment to our community, and I applaud you for that as well.

Your name (completely optional): Dana Busch

What do you like best about your agent and agency? Good service

Why is this important to you? Even though the cost of this insurance is higher than other agencies,having an agent who is courteous and provides great service is more important.

If you’d like to send a message to our agent, you may do so here. (Of course, testimonials are always welcome.) Thank You for being so considerate!

Your name (completely optional): Dr. Dale Shaw

What do you like best about your agent and agency? I feel like they care about me

Why is this important to you? I want someone who truly has my best interests at heart

What do you like best about your agent and agency? Good service

Why is this important to you? With just purchasing a house and taking on more life responsibilities it’s nice to have an actual person available to help with all the questions that come up as you go through the process. Corey has also been incredible helpful and quick to respond to any questions or concerns.

What do you like best about your agent and agency? Good service

Why is this important to you? It is important to know that if I have a claim or a question, I can reach Corey directly and get support form someone who is familiar with my life and circumstances.


Your name (completely optional): Michael Reed

- customer since 12/21/2006

What do you like best about your agent and agency? I feel like they care about me

Why is this important to you? I don’t like being just a number. I get the sense that I can trust him…

If you’d like to send a message to our agent, you may do so here. Corey is really on the ball. He is fast, friendly and knows his business.

Your name (completely optional): Mike Kecskemethy

- new customer

That is perfect. My opinion is that you rock! :) You are always quick to return my calls and answer my questions. You are professional but personable and I really enjoy having you as my agent! :)

Thanks!

Dr Laila

Asula Chiropractic and Wellness Center

- customer since 2/2/2007


As a colleague, I have long admired and respected Corey’s dedication and commitment to customer service. As a client who has recently experienced the claims process first-hand, I can say without hesitation that his customer service is really customer care, because that is what we felt through-out the entire renovation process … care and concern that everything was going smoothly, we had no questions, needed anything, etc. We have a busy household, with three kids, two dogs and a multitude of activities, so losing our flooring and parts of several walls for a while could have been a real issue. However, everything, from the initial estimate, removal and drying out process to the last coat of paint on the trim work and final check was done smoothly and easily, and Corey kept in touch with us every step of the way. I would highly recommend a conversation with him about your insurance needs; you have absolutely nothing to lose!

Jodi

- customer since 12/21/2006

What do you like best about your agent and agency? I feel well protected

Why is this important to you? For peace of mind when something bad happens

Your name (completely optional): Meredith long

What do you like best about your agent and agency? Good service

Why is this important to you? Insurance can be a commodity. Service is a differentiator


Your name (completely optional): Phil Belcher

- customer since 1/4/2007

What do you like best about your agent and agency? I feel like they care about me

Why is this important to you? I believe that if someone genuinely cares, everything else important falls into place naturally!

If you’d like to send a message to our agent, you may do so here. (Of course, testimonials are always welcome.) Corey Kaster is a fantastic agent that not only cares but takes the extra time to ensure that all of his clients are well covered and not paying more than they have to for what they truly need.

Additionally, Corey is a valuable resource for all kinds of other information and current events.


Your name (completely optional): Jason T Scott

- customer since 6/15/2005

You have just been an angel through all of this (claim).

Martha S.

- customer since 10/30/2009


Corey,

I had a second to review you newsletter, your questionairre, and review your program packages. Congratulations! I love the way your incorporating “green” into your programs, as well as education, rewards, and charitable contributions – Nice Work! I donate regularly, privately, but it might be a nice business model to let clients be a part of it…Got me thinking! Have a great day!

- Michelle L.


“Corey Kaster is truly an insurance “master.” He is thorough, dependable, and puts the interests of his clients first. Corey always goes the extra mile, following up to make sure that claims are being processed in a timely fashion, looking for savings, and making savvy recommendations. He is the kind of professional who always returns calls and emails promptly, a rarity these days. He is also great fun to be around!”

Top Qualities: Great Results, Personable, High Integrity

- Mark Santillo

- customer since 10/26/2006

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